Many products ordered through Hellcats Cheerleaders are made to order. Customised/personalised items cannot be returned unless the item is faulty upon delivery. Please check with your coach before ordering if you are unsure of sizes or would like to try on a product.
If you are requiring your purchase within a specific time frame, please inform your coach to ensure that delivery within this time frame is possible. As all of our merchandise is made to order, delivery may be delayed if items are not in stock, particularly at busy times of year. Some products require a minimum order from the manufacturers and this may affect when orders can be placed. We will keep you informed throughout this process.
Most products ordered through our online store that is not personalised can be returned or exchanged. Certain items (eg training kits) requiring minimum orders are difficult for us to exchange if we dont have the size in stock. It is extremely important that you try these items on before ordering as we cannot guarantee we will be able to return/exchange them. Items must be returned within 28 days of delivery for a full refund or exchange. Items must be returned unused, unworn and unwashed.
Hellcats Cheerleaders reserve the right to refuse returns/exchanges on any products that we believe to have been used or damaged after delivery to the recipient.
